📄 FAQ – Frequently Asked Questions
❓ What is e-Studio?
e-Studio is your one-stop platform to create customized reels, audio wishes, and images using your name, photo, voice, and emotions. Whether it’s a birthday, anniversary, or festival — we make every moment special.
❓ How do I create a personalized video or image?
You can:
- Browse our ready-made templates.
- Choose one that suits your occasion.
- Upload your details (name, photo, audio or message).
- Place the order.
- Get the final product within 24–48 hours via WhatsApp/email.
❓ Do I need to install any app?
No. e-Studio is 100% web-based. You can create and order your content directly from our website – estudio.zoogad.in.
❓ What type of events can I create content for?
You can customize content for:
- Birthdays
- Anniversaries
- Festivals
- Weddings
- Baby Showers
- Farewells
- Engagements
- Success Celebrations
- Daily Motivational Quotes
❓ Can I preview a video before placing an order?
Yes! Visit our “Sample Videos” section on the homepage to preview reel samples before customizing your own.
❓ How long does it take to get my custom video/image?
- Standard delivery: 24 to 48 hours
- Express delivery (optional): Within 6 to 12 hours (charges apply)
❓ What file formats will I receive?
You will receive:
- Videos: MP4 (HD)
- Images: JPEG or PNG
- Audio Wishes: MP3
All optimized for sharing on WhatsApp, Instagram, and Facebook.
❓ How do I pay?
We accept payments through:
- UPI
- Google Pay / PhonePe
- Paytm
- Debit/Credit Cards
- Net Banking
❓ Can I make edits after placing an order?
Minor edits (like spelling or image replacement) can be requested once. After final delivery, additional edits may be chargeable.
❓ Do you offer bulk or reseller options?
Yes, we offer:
- Bulk gifting solutions
- Branding for businesses
- Reseller packages
Please contact us via our Contact Page or WhatsApp for partnership opportunities.
❓ How do I contact e-Studio for help?
You can reach us via:
📧 Email: support@zoogad.in
📱 WhatsApp: 7978675056
💬 Or visit our Contact Us page.